Refund Policy

Last updated: June 2026

1. Product Nature

Products on this platform include software subscriptions, prepaid credits, and digital content. For products that constitute activated online services, used credits, or completed electronic deliveries, refunds are generally not available after delivery or activation.

Pursuant to the "Guidelines for Reasonable Exceptions to the Right of Revocation in Distance Sales" promulgated by the Consumer Protection Committee, Executive Yuan, products in this category — where the product nature is disclosed on the checkout page before purchase and the consumer has confirmed agreement — are not subject to the 7-day cooling-off period under Article 19(1) of the Consumer Protection Act.

2. Additional Refund Protections Provided by the Company

Although not legally required to provide a cooling-off period refund, the Company offers full refunds or remedial measures under the following circumstances, exceeding the minimum legal standard:

Refund ScenarioConditionsCompany Remedy
Product or license not receivedNo delivery email or system notification received 24 hours after payment (please check spam folder first)Full refund
Significant content errorProduct content clearly inconsistent with order description, with screenshot evidenceFull refund, or re-delivery of the same product (at consumer's choice)
Duplicate paymentSystem technical error causing the same order to be charged twiceFull refund of the duplicate charge
Refund before deliveryProduct not yet processed, activated, or entered delivery pipeline, within 48 hours of paymentFull refund available upon request
Order creation errorSystem error creating wrong product entry, or redirecting to a product other than the one originally selected, and the order has not yet been processedFull refund available upon request

3. Non-Refundable Circumstances

The following circumstances are not eligible for refund:

  1. After a product has been fully delivered, activated, downloaded, or credits have begun to be used, the consumer changes their mind.
  2. The consumer provided incorrect ordering information or requirements, resulting in product or service content not meeting expectations. (The Company may offer re-delivery or remedial options on a case-by-case basis, which does not constitute a refund obligation.)
  3. Circumstances that qualify for the Company's refund protection, but the application is submitted after the time limits specified in Section 4.

4. Application Process and Timeline

  1. Within the applicable time limit (non-receipt: within 48 hours of payment; other circumstances: within 14 calendar days of payment), email our support: support@hurricanesoft.com.tw
  2. Please include in your email:
    • Order number
    • Payment date and screenshot
    • Reason for refund
  3. The Company will respond with the review result within 3 business days of receiving the application.
  4. Upon refund approval, the refund method and timeline are as follows:
    • Credit card reversal: 5–14 business days (depending on the card-issuing bank)
    • Bank transfer: 7–14 business days

5. Consumer Complaint Channels

If you disagree with the Company's refund decision, you may file a complaint with: